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SWF4Tube Converter Frequently Asked Questions (FAQ)

FAQs in this section is applicable to Moyea SWF4Tube Converter (Convert SWF to FLV & H.264). If you stilll could not solve your problem here, please feel free to contact our online support center or email us at support@swfkits.com

1. What Flash files does SWF4Tube Converter support?
SWF4Tube Converter supports both compressed and uncompressed Flash Movie (.swf) files. Windows Flash Projector (.exe) files are also supported. If you encounter difficulties in installing Flash Player ActiveX Control, please try visiting the website of Adobe at: http://www.adobe.com/shockwave/download/download.cgi
?P1_Prod_Version=ShockwaveFlash&promoid=BIOW via Internet Explorer (IE), not Firefox or other browsers.

2. Can this program convert all Flash Projector files?
No. Only Windows EXE Flash Projector files by Macromedia are supported.

3. What files does SWF4Tube Converter output?
SWF4Tube Converter can both convert your Flash file to flash video file in formats of FLV and MP4 with H.264 codec.

4. What can do with the generated FLV and MP4 file?
For the generated FLV file and MP4 file, you can upload the SWF file downloaded from anywhere to some video share sites like YouTube, blog for entertainments. And more important, with the generated FLV and MP4 file, you can make flash video player for web to play online and local Adobe flash video file including FLV, MP4, MOV, 3GP, 3GE, H.264 file with Moyea Web Player.

5. The program tells me that I haven't installed Flash Player ActiveX Control, what do I need to do?
To download Flash Player ActiveX Control plugin, please dwonload Flash Player ActiveX Control here flash9playercontrol.exe and install it.

6. I cannot save the height and width I have set, why?
This program does not support height and width that are not the multiples of 4, if you want to set height and width in such numbers, the program will automatically make deductions of the input numbers to make them multiples of 4

7. The output quality is not high enough. How do I improve it?
The final output quality depends on the video codec and the video bit rate. With the same bit rate, H.264 is better than the old codecs H263. With the same codec, the higher bit rate, the better quality and the bigger final file size, vice versa. You can also check the option for 32 bits/pixel after you click "Convert" button and click the "Show Advanced Settings" button.

8. What is the difference between manual conversion mode and automatic conversion mode?
In manual conversion mode, users can interact with the file, like clicking the buttons and control bars. And it is up to the users when to finish capture. So this mode works well with files that need users to interact.
In automatic conversion mode, the file will jump to the next frame if the current frame is paused by the original file itself. And the capture will be automatically finished.
So it is recommended to use "Manual" conversion mode, which can convert any complicated flash files.

9. What is the difference between automatic conversion in single mode and the the batchmode?
The batch mode enables you to conversion multiple files by clicking the "Convert" button if there is not any changes when converting. You should confirm the conversion settings in single mode. The batch mode ensures you that the capture is automatic finished if you do not specify the end time, and the conversion will not stop if you do not cancel or skip the conversion.

10. The program tells me that I didn't make the correct settings when I click "Convert".What should I do?
Please try to change video codec, video size, video frame rate, audio sample rate, audio bit rate or audio channel to see if it works.

11. When should I choose to reduce Capture Speed?
Lowering the Capture Speed can avoid losing frames. If your CPU is not very advanced or your Flash file makes CPU intensive, please lower the Capture Speed. It will not affect the playback speed of the output file.

12. When I play the converted file, it is very jumpy, both the video and the audio. How canI fix this?
You can lower the Capture Speed or set a high bit rate and frame rate to try again. Usually lowering Capture Speed will fix this.

13. How do I convert a part of my Flash file?
In the convert window, click the "Start Play" button and the program will start to play your Flash file for conversion. Then the button on the bottom will be shown as Start Capture. Click it if you want to set the current frame as the first frame. After you click it, it will be shown as Finish. Click Finish when you see the frame that you want to set as the last frame. If you want to capture from the very beginning, you can just click Start Capture when it begins to play. Then the button will be shown as Finish. Click it if you want to set the current frame as the last frame. Thus, you can continually capture any part of the flash file to con

14. Why sometimes my video and audio is not sync to each other in the result video?
Sometimes, the streaming audio in flash movie will cause the out of sync problem.
To this problem, I would like to explain to you that Flash Player is not played according to the frame rate which is set when designing the SWF file. There is a post named "Frame rates in the Flash Player" which is written by the developer can help you to understand this point http://www.kaourantin.net/2006/05/frame-rates-in-flash-player.html.
If you want that a SWF file can be played in the same duration under different browser, different machine or the same machine but the different time of the day and to get the best result, we suggest to change the streaming sound to event sound, and disable the "Audio Streaming" setting in the Publish Setting Dialog Box when you export flash to SWF.

15. Why can't I transfer the converted MP4 file to my iPhone?
As MP4 file including many kinds, and the MP4 file compatible with Portable devices like iPod, iPhone, Zune, PSP, Apple TV, etc. must has suitable parameters like video size, video bite rate. Therefore, if you want the generated MP4 file can be played on your Portable devices, you have to set suitable parameters for the output MP4 file.

16. Can this software run under Windows Vista?
Yes, this software is of very high compatible, and can run under Windows Vista smoothly.

17. What's the difference between trial version and registered version?
There is no functional difference between the trail version and registration version, however, the trial version has watermark in all output flash video files.

18. What can I do if I lost my register key?
Please enter our Customer Service Center (CSC) with the login account and password we sent to you in the confirmation email to regain the register key. You also can edit an email with the contents of your Order ID and registered email address when you purchased the software to send to our email box support@swfkits.com to ask for support.

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Customer Testimonials
Great! Thanks! As I said – I am very happy with your software and use it often. It is easy, fast and make a good quality videofile. I have tipsed a lot of my friends on the program.
-- From Med vennlig hilsen

Thanks for your great work – and keep up with the good work.
-- From Jay Burt

I was lucky that my search words matched your website offering. I may recommend to my friends about you.
-- From Rajesh Madhawarayan .........