Moyea Software Supoort F.A.Q

Frequently Asked Questions about Moyea software. If you stilll could not solve your problem here, please feel free to contact our online support center or email us at support@moyeasoft.com

Purchase F. A. Q
1, What will happen after I send in order?
Once you have send in your order, you will receive a registration details email from our E-commerce Payment Processing Service provider, Regnow, within 24 hours.

The registration details email that contains the official version's setup file download URL and the registration code. Download the file from the URL, run and install it. (If you've installed a trial version of the product before, please uninstall it first), When the program run, it will prompt you to fill the registration code, the program will run without any limitation.

If you do not receive the registration details email after 24 hours, please contact support@moyeasoft.com

After entering the registration code, Why I was told that the code was invalid.
• Please copy the code directly from the email we offered and then paste it to the box without any space, otherwise the code is recognized as an invalid code.
"Try", after you click the desktop icon or quick launch icon. There is only a "Register" button for the retail version.
If the current version is a trial version, please download the retail version from the download link we offered after your purchase. Please uninstall the trial version before installing the retail version. If the current version is the retail version, please send an email to support@moyeasoft.com with your Order ID and/or your registered email address for the purchase.

2, Where is my registered version?
Once your order is approved, you will receive an email with registration details from our E-commerce Payment Processing Service provider, Regnow. In this email, it will contain the official version's setup file download URL and the registration code.

If you do not receive the registration details email after 24 hours, please contact support@moyeasoft.com

3, What's the limitation on trial version?
The unregistered version of Flash Video softwares are fully-functional but places a watermark in the output video stream.

Installation F. A. Q
1, I get an error stating "The setup files are corrupted. Pleas obtain a new copy of the program." when I try to install the full version.
This might be caused by incomplete download of the full version or we are uploading the update version of the program.

2, When I am installing the retail version, a message pops up asking me if I want to install the program to the same folder.
Please click to install to the same folder, so that you won't have two folders for the program on your computer, even if you don't manually uninstall the previous version.

3, Error "Setup files are corrupted", how can I do?
That's may because there is something wrong with your OS. Skype has the same problem with you, and you can check it via http://forum.skype.com/lofiversion/index.php/t54014.html.
Please follow the steps below to solve your problem:
① Please reboot and purge the following folders, please make sure that "x" is your OS disc.
x:\Temp
x:\Tmp if available
x:\WINDOWS\Temp
x:\WINDOWS\Prefetch
② Clear your Download Folder (desktop?)
③ At least delete manually downloaded Moyea Software-setup-file, including the files in "Recycle bin"
④ Reboot your computer.
⑤ Disabling VirusScan, download latest Moyea Software setup file again.
⑥ But now download to a different location than last time. Do not use default location.
⑦ Install Moyea Software to a different location than last time with a different name. Do NOT use default name, use "MoyeaSoftware2" for example.

4, I encountered an error message "RegOpenEx failed;code 5.Access is denied" when trying to install the software. What's up?
It's because you don't have enough right to access relevant register table. At this situation, you have to ask your system operator for enough right to install the program.If you choose "Ignore", next time when running this program, dialog box like below will probably pop up, then you have to choose "Open" while canceling the item "Always ask before opening this type of file ".

5, I have purchased Moyea software, but I can't upgrade to the latest version.
Please check if you download the right version--retail version or contact us with your Order No. and registered email address via support@moyeasoft.com or call +86-755-86182479.

Refund
1, I am not satisfied with your product. I want to get my payment refund.
We guarantee you the money back with the purchase price of the product you mentioned, if the product meets the refund policy. Please contact our technical support about the issue you encounter in detail, and we will offer the best solution according to the condition.

2, I find out that I bought the wrong product after installing the software.
Can I get the refund to purchase your another product? We are sorry to inform you that in this case we could only offer a discount to you for the product you want. Please contact support staff about the situation with your order number and/or email address.

3, How long does it take to get the refund on my credit card statement?
The refund will process will appear on your credit card statement in 10 to 15 business days, if your refund request is approved. Please contact your credit card company about the statement posting, if you can not find the statement on your credit card after 15 business days.